Your efficient support ticket system
Easy documentation of customer contacts in the service center.
vallegro® ticket
As individual and different as the requirements for a service center are, the comprehensible documentation of customer contacts is always an important prerequisite for competent customer management.
vallegro® ticket supports information processes and optimizes your share of executions and redirects – this is how your efficient support ticket system works!
Complex user and rights management
In order to be able to correctly represent different responsibilities in your company, vallegro® ticket offers individually adaptable roles – so every employee sees only what they need to see and can use all the functions required for their tasks.
Clear service center layout
CLI-based search allows you to automatically select customers when calling the service center. Change customer data, create tickets, or call up optional applications (such as vandante® knowledge). Save standardized call results or connect the call via the built-in directory.
Integrated ticket tool
Assign tickets to predefined user groups and edit them directly in vallegro® ticket. The ticket statistics of the support ticket system and the individual special calls give you an accurate overview of your customer communication.
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